Terms of Service | TenderTracker UK

1. Agreement to Terms

By accessing or using TenderTracker UK at tendertracker.co.uk, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

TenderTracker UK provides a search engine for UK public sector contracts. We aggregate data from Find a Tender Service and Contracts Finder to help businesses find relevant tender opportunities. Our service includes contract search, email alerts, saved searches, and contract tracking features.

3. User Accounts

To access certain features, you must create an account. You agree to:

Provide accurate and complete registration information
Maintain the security of your account credentials
Notify us immediately of any unauthorised access to your account
Accept responsibility for all activities under your account

4. Subscription and Payment

Paid subscriptions are billed monthly at £125. By subscribing, you agree that:

Your subscription will automatically renew unless cancelled
You authorise us to charge your payment method on file
Prices may change with 30 days' notice before your next billing cycle
Refunds are provided at our discretion for unused service periods

5. Free Trial

We may offer a free trial period for new users. No payment is required during the trial. At the end of the trial, you must subscribe to continue accessing premium features. We reserve the right to modify or discontinue the free trial at any time.

6. Acceptable Use

You agree not to:

Use automated systems to scrape or extract data at scale
Share your account credentials with third parties
Resell or redistribute our data without permission
Attempt to interfere with or disrupt the service
Use the service for any unlawful purpose
Circumvent any access restrictions or security measures

7. Data Accuracy

We strive to provide accurate and up-to-date contract information by syncing regularly with official government sources. However, we do not guarantee the accuracy, completeness, or timeliness of any data. Users should verify critical information directly with the relevant contracting authority before making business decisions.

8. Intellectual Property

The TenderTracker UK website, including its design, features, and content (excluding government contract data), is owned by us and protected by copyright and other intellectual property laws. You may not copy, modify, or distribute our proprietary materials without permission.

9. Limitation of Liability

To the maximum extent permitted by law, TenderTracker UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use our service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Cancellation and Termination

You may cancel your subscription at any time from your account settings. Upon cancellation:

Your access continues until the end of the current billing period
No further charges will be made to your payment method
Your saved data (searches, alerts, bookmarks) will be retained but inaccessible until you resubscribe

We may terminate or suspend your account for violation of these terms or for any other reason at our sole discretion.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes by email or by posting a notice on our website. Your continued use of the service after changes become effective constitutes acceptance of the new terms.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at support@tendertracker.co.uk.