Question 1

How current is the data?

Accepted Answer

We sync contract data multiple times daily from Find a Tender Service and Contracts Finder. New contracts typically appear within hours of being published on the official government portals.

Question 2

What's the difference between Find a Tender and Contracts Finder?

Accepted Answer

Find a Tender Service (FTS) publishes above-threshold contracts - typically higher value opportunities that follow rules inherited from EU procurement regulations. These are often larger, more complex contracts.

Contracts Finder publishes sub-threshold contracts - lower value opportunities that are still significant for many businesses. These cover a wide range of goods, services, and works across the UK public sector.

TenderTracker UK aggregates both sources, so you get complete coverage in one place.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts or cancellation fees. You can cancel your subscription at any time from your account settings. Your access continues until the end of your current billing period.

Question 4

What's included in the free trial?

Accepted Answer

The 14-day free trial gives you full access to all features - unlimited searches, email alerts, and complete contract details. No credit card is required to start. If you don't subscribe after the trial, your account simply reverts to limited access.

Question 5

Do you cover Scotland, Wales, and Northern Ireland?

Accepted Answer

Yes. Both Find a Tender Service and Contracts Finder include opportunities from public sector organisations across the entire United Kingdom, including Scotland, Wales, and Northern Ireland.

Question 6

How do alerts work?

Accepted Answer

You can set up alerts based on keywords, CPV codes, buyer organisations, or value ranges. When new contracts matching your criteria are published, we'll send you an email notification so you can respond quickly to relevant opportunities.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure payment processor, Stripe. All payments are processed in GBP.

Question 8

Can I get an invoice for my company?

Accepted Answer

Yes. VAT invoices are automatically generated for each payment and can be downloaded from your account settings. You can also add your company details and VAT number to your account for proper invoicing.

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