Privacy Policy

1. Introduction

TenderTracker UK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at tendertracker.co.uk.

2. Information We Collect

Information you provide

• Account information: name, email address, and password when you register
• Payment information: billing details processed securely through Stripe
• Search preferences: saved searches, alerts, and bookmarked contracts
• Communications: emails and messages you send to us

Information collected automatically

• Usage data: pages visited, searches performed, features used
• Device information: browser type, operating system, IP address
• Cookies and similar technologies for session management

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your subscription and payments
• Send you email alerts based on your preferences
• Respond to your enquiries and support requests
• Improve our website and develop new features
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Stripe: for secure payment processing
• Resend: for sending transactional emails
• Hosting providers: to store and serve our application
• Legal authorities: when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data. This includes encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. You can request deletion of your account at any time. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@tendertracker.co.uk.

8. Cookies

We use essential cookies for authentication and session management. These are necessary for the website to function properly. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@tendertracker.co.uk.