Reefer Container Services at London Gateway Port

DP World London Gateway is seeking to appoint a suitably qualified and experienced supplier to provide comprehensive reefer container management services at London Gateway Port. The contract will cover the provision of all labour, supervision, equipment, management and operational support required to ensure the safe, efficient and continuous management of refrigerated containers across the terminal. The procurement is being conducted as a utilities contract under the Procurement Act 2023 using a Competitive Flexible Procedure.

The successful supplier will be responsible for the plugging and unplugging of reefer containers, monitoring of refrigerated units, alarm response, defect identification and escalation, vessel attendance, customer support, reporting and associated reefer operations. Services must be delivered on a 24-hour, 365-day basis and support the operational requirements of one of the UK's busiest deep-sea container terminals.

The contractor will be expected to maintain high levels of operational performance, safety and customer service while supporting DP World's growth objectives and commitment to continuous improvement. Tenderers should demonstrate relevant experience within port, terminal, logistics or other comparable operational environments, together with robust health and safety management systems, business continuity arrangements and sufficient resources to mobilise and deliver the service throughout the contract term.

The anticipated contract term is three (3) years, with an option for DP World to extend for a further twenty four (24) months subject to satisfactory performance and ongoing business requirements.

Key Contract Objectives

- Safe and efficient management of reefer container operations.

- Achievement of agreed service levels and KPIs.

- Rapid response to reefer alarms and operational issues.

- High levels of customer service and operational reporting.

- Continuous improvement and innovation in reefer management processes.

- Maintenance of the highest standards of health, safety and environmental compliance.