AI Triage and Care Navigation: NHS App Programme (PME)

The Authority is undertaking preliminary market engagement in relation to a potential procurement for an AI-enabled triage and care navigation Software as a Service (SaaS) solution.

The purpose of this exercise is to engage with the market to support the Authority's understanding of available solutions and to inform the further development and refinement of its requirements, commercial approach, evaluation methodology and proposed procurement documentation.

The Authority is currently considering undertaking any subsequent procurement through a competitive selection exercise under G-Cloud 15 (RM1557.15), Lot 2b: Software as a Service, subject to the outcome of this preliminary market engagement and finalisation of the procurement strategy.

Suppliers wishing to participate in the preliminary market engagement should access the PME opportunity through the Authority's Atamis e-tendering system. The Atamis Project reference is: C488352.

The PME documentation sets out the Authority's current proposed requirements and includes a series of questions on which supplier feedback is sought. Suppliers are invited to review the documentation and provide constructive feedback to help inform the development of the potential subsequent procurement.

The Authority will also hold a 30-minute supplier briefing event on Monday 23 November 2026 at 11:00. Suppliers wishing to attend should confirm their attendance through the instructions provided in the documentation on Atamis and provide the email addresses of their proposed attendees.

Clarification questions relating to the PME should be submitted through Atamis by close of play on Monday 23 November 2026.

Completed PME responses must be submitted through Atamis by Wednesday 25 November 2026.

Information arising from the preliminary market engagement may be used by the Authority to refine its requirements and procurement documentation ahead of any subsequent procurement.

Suppliers are responsible for identifying information within their responses that they consider commercially sensitive. The Authority will handle such information appropriately, subject to its applicable legal and transparency obligations.