Filton Town Council Leisure Operator Contract

The purpose of the appointment is to ensure that the centre is operated safely, efficiently, inclusively, and to its maximum potential for the benefit of the Filton community. The Services Specification sets out the minimum required standards and reporting requirements that the appointed Agent shall meet during the contract period for Elm Park Leisure Centre.

The specification details the minimum requirements that the Agent shall meet for the provision of the services and operation of the facilities specified within this Schedule throughout the contract period. This specification forms a Schedule of the Agency Agreement and shall be legally binding.

Service Requirements

The Agent must deliver all service requirements set out in this section, adapted to Elm Park Leisure Centre. This includes but is not limited to:

Active Communities: Developing and delivering inclusive programmes for local

residents, with emphasis on under-represented and inactive groups.

Opening Hours & Accessibility: Maintaining agreed minimum opening hours and

ensuring accessibility in line with the Equality Act 2010.

Customer Experience: Ensuring a welcoming, safe, and inclusive environment

supported by modern ICT systems, effective complaints handling, and consistently

high customer service.

Programming: Delivering a diverse programme of activities tailored to the needs of

the Filton community, schools, and clubs.

Pricing: Implementing a transparent, equitable pricing policy as determined by the

Town Council that balances affordability with financial sustainability.

Staffing & Skills Development: Ensuring appropriately trained and qualified staff are

employed and retained, with a focus on safeguarding and inclusivity.

Safeguarding & Equalities: Meeting all statutory duties and promoting equality of

access to all residents.

Cleaning, Housekeeping, Food & Beverage: Maintaining high standards of

cleanliness and healthy, affordable catering.

Marketing & Communication: Promoting leisure effectively across digital and

community channels, ensuring accessibility of information.

ICT & Data Management: Maintaining systems capable of capturing data, supporting

OpenActive standards, and providing transparent reporting.

Health & Safety: Full compliance with all legislative requirements, supported by

robust risk management systems.