24/7 Clinical Call Handling Services
Description
The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function
to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust
Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community
Division.
The supplier take all messages for the members of the IMTs, follows a scheduled pathway of
escalation as well as directing all referrals appropriately to the referral management centre or the
multidisciplinary team allowing for immediate prioritisation, according to clinical need.
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