Repairs & Empty Homes Technology Solution

The Guinness Partnership (TGP) is currently reviewing their systems architecture for repairs and empty homes, exploring the art of the possible, with either one system or multiple systems.

A preliminary market engagement will be conducted initially to inform the procurement approach and potential tender documentation.

The procurement approach is currently undecided and the route to market is therefore subject to change.

The key focus is understanding how TGP can leverage technology to achieve its target state vision and outcomes for the repairs service, specifically focused on:

• Delivering a good, reliable, and safe repairs service that residents can trust

• Early, proactive intervention

• Accurate diagnosis and recording of repairs at first contact

• Repairs delivered on time and in line with statutory and policy timescales

• Reduced resident frustration and failure demand

• Lower resident effort in accessing the service

• Reduced cost of failure

• Lower overall cost of the repairs service without compromising quality

• Greater operational resilience

• Clear and credible assurance that resident outcomes are being achieved