Services-Framework-Debt Collection
Description
Service Requirement - Debt Collection (Household only).
The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes.
Debt Collection activities at United Utilities include:
- Recovery of live debt on existing customer base.
- Trace and Collect on Leaver Debts.
- Field visits for various campaign activity.
- Campaign Activity for earlier collections.
- Specialist activities e.g. Probate.
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