Warm Homes: local Grant - Customer Journey Support (Additional services)
Description
The award is to enable the Customer Journey support function to the Government funded Warm Homes: local Grant delivery in Staffordshire. Whilst the delivery of WH:LG (retrofit installation and coordination of insulation and low-carbon heating measures are free to the end user /householder) it is contracted directly by the Council with other providers, the contract for Staffordshire's Customer Journey support is held by the Midlands Net Zero Hub with Community Homes Solutions CIC.
The Direct Award if is for the Council to award Additional services beyond the 'core services' MNZH contract with CHS - to allow effective and bespoke local support throughout the customer journey from initial marketing to customer after care over the contract period (December 2025 to end of March 2028).
The rest of this notice
The tender documents, the buyer's named contact, the award history and our AI analysis for this notice are part of Pro. Start a free trial to open the full record.
- Download the tender documents
- Contact the buyer directly
- See who won, and for how much
- Read the AI analysis of scope and risk
- Get alerts for tenders like this one
14 days free. No card required.
Guides for bidders
New to public sector tendering? These short guides explain how the process works.