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Find a TenderRef 038153-2026

Customer Journey Mapping Project

TThe Swaythling Housing Society Ltd (Trading as Abri) logo
Contracting authorityThe Swaythling Housing Society Ltd (Trading as Abri)
Complete
Published27 Apr 2026
LocationEastleigh, UKJ35, United Kingdom

Description

In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need.

A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.

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