Alternative Water Services (AWS) Tender

About Southern Water:

Southern Water is responsible for providing, maintaining, and operating water supply and distribution services covering the counties of Kent, Sussex, Hampshire and the Isle of Wight and providing services for the maintenance, repair, renewal, or improvement of services forming Southern Water’s water distribution systems.

The area in which we supply water and treat wastewater covers a total of some 10,530km² and extends from East Kent in the east, through parts of Sussex, to Hampshire and the Isle of Wight in the west.

Southern Water supplies drinking water to approximately 2.5 million households and treats and recycles wastewater from more than 4.7 million households across Sussex, Kent, Hampshire and the Isle of Wight.

Each day we supply 535 million litres of drinking water from our 90 water treatment works along 13,870 kilometres of water mains to our customers’ taps. We take nearly 70 per cent of the water from underground sources, aquifers, 23 per cent from rivers and seven per cent from storage reservoirs. Each day we also treat and recycle 0.7 billion litres of wastewater at 368 treatment works after it is pumped through a sewer network of 39,600 kilometres.

Scope Overview:

The supply of an appropriate form of alternative water services of an approved quality and quantity provided to, or made available to, affected customers within a defined response time. The total service is made up of bulk water tankering, haulage, supply of bottled water, bottled water delivery and bottled water station management. This service is to be available 24 hours a day, 7 days a week, 365 days a year across Southern Water’s operational areas of Kent, Sussex, Hampshire, and the Isle of Wight.

Lot 1 Managed Service Provider (All services across Lots 2,3,4 and 5)

Lot 2 Bulk Water Tankering & Haulage

• Bulk clean water tankering

• Planned & emergency response

• Pumping system to inject & fill into the network

• Water quality compliance, testing, sampling & certification

• Full traceability & evidence of compliance

• Telematics & GPS tracking

• Optional extra credit for haulage, driver resource & traction only haulage

Lot 3 Supply of Bottled Water

• Purchase of palletised bottled water

• Storage & warehousing of bottled water

• Planned & emergency haulage, transport & delivery

• Water quality compliance, testing, sampling & traceability

Lot 4 Bottled Water Delivery

• Collection of bottled water from Southern Water stores, vehicles or contractors

• Distribution of bottled water direct to customer doorsteps

• Proof of Delivery system

• Water quality & hygiene compliance

• Planned & emergency response

Lot 5 Bottled Water Stations (Traffic Management)

• Traffic management at bottled water stations and other incident locations

• Manned security services & guarding

• Welfare, portaloo’s, shelter & portable tower lighting

• General waste management

• Site assessment, technical drawings & preparation