Owned Plant Maintenance Services

Cadent is looking for an end to end maintenance, repair, and compliance support service for Cadent's plant and vehicle assets across specified networks, providing 24/7/365 operational coverage.

Workshop / Repair Network 

Coverage for entire Cadent footprint or specific network bidding for:

-Provisions around collection & delivery 

-Provision for out of hours servicing when necessary 

-Tyre Replacement service 

-Supplier will provide fixed and mobile provisions across all of Cadent's Plant assets / footprint 24/7/365 

 Document management of Cadent Owned Vehicles 

-Checking, filing and storing of original maintenance records from all garages 

-Filing and storage of statutory certificates 

-Upload copies of documentation and certificates into platforms/portals including the Cadent Asset Database  

-SLA on compliance documentation being uploaded onto portals e.g. Loler Certificates within 48 hours. 

-Production and storage of defect rectification documents. 

 Scheduled Maintenance  

-Producing and sending invites for scheduled maintenance

-Providing garage booking support including provisions for collection and delivery on all asset types  

-Providing bookings for main dealers (manufacturers safety recalls) 

-Management of missed appointments via daily reports 

-Management of LOLER inspections booking for plant

-Management of trailer mandatory brake testing following intervention with the brake system 

-Will establish a communication with Manufacturers to ensure that recalls and campaigns are merged into the safety inspection plan. 

 Cost Control & Workflow 

-Guide times for standard servicing and repair items 

-Producing detailed additional authority requests for onward delivery to Cadent for approval.  Processing authority once approval is given 

-Obtain prior approval before incurring expenditure beyond agreed levels. 

-Liaising with Manufacturers for warranty management 

-Job estimate and authority to be submitted in a timely manner (SLA)

-Evaluation of job estimates ensuring unessential work is kept to a minimum without compromising compliance, safety, quality and VOR time 

 Technical support 

-Issuing and managing manufacturer safety recalls 

-Producing bespoke inspection/service sheets

-Supporting with technical bulletins 

-Supporting with technical skill, advice and compliance 

-Recommendations on proactive campaigns on preventative maintenance, reducing VOR time 

-Actively support Cadent campaigns and safety recalls 

-Route cause analysis for major failures - engineering investigation and reports provided for Cadent 

General  

Resource - Cadent need: 

-Account Manager 

-Competent persons to manage Cadent defects 

-Support Cadent in each Network and ensure all support is Network aligned 0800 - 1800hrs Customer support via telephone and email 

-Supply and resource single point of contact Driver Helpline number (freephone) providing 24/7/365 coverage including recovery 

-Escalation management  

-Provision of breakdown services 24/7/365 for all Cadent plant