BT420 - Workforce Optimisation Diagnostic

Westminster City Council (WCC) is embarking on a bold transformation journey through its Fit for the Future 2030 programme, a strategic commitment to becoming a modern, inclusive, and resident-led council. This programme is designed to reshape how the Council leads, collaborates, and delivers outcomes that matter most to its communities.

The transformation is driven by three core dimensions:

• Re-imagining – Innovating services and partnerships to deliver locally tailored, inclusive solutions

• Strengthening – Building organisational resilience through workforce excellence and cultural change

• Optimisation – Ensuring resources are used effectively to deliver the right outcomes and financial sustainability

Underpinned by strong governance, digital and data innovation, and a commitment to equity and inclusion, the programme aims to:

• Improve service quality and responsiveness

• Embed evidence-based decision-making

• Foster a culture of empowerment and collaboration

• Deliver visible financial and social value

To support this transformation, WCC has commissioning a partner to deliver a workforce optimisation diagnostic, providing insight into workforce structure, spans of control, cost distribution, and retention trends. The diagnostic will inform future workforce design and optimisation opportunities.