Provision of IT Managed Service
Description
The contracting authority is seeking to engage a qualified service provider to deliver comprehensive IT management, support, and consultancy across its operations.
Scope of Services
Will include, but is not limited to:
• 24/7 IT helpdesk support
• Proactive monitoring and maintenance of networks, servers, and end-user devices
• Cybersecurity management, including threat detection and response
• Cloud services management and optimisation
• Software and hardware asset management
• IT consultancy and strategic planning
• Backup, Disaster recovery and business continuity planning
• Regular reporting and performance reviews
Procurement Process
The procurement will be conducted in accordance with applicable PA23 regulations.
This contract will carry an expected initial value of £1,875,000.00 (exc VAT), not including extension periods that may be applied.
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