UK2 - Provision of a Computer Aided Dispatch System for SBA emergency services in Cyprus.

Cyber & Specialist Operations Command (CSOC) Commercial Branch seeks a single supplier capable of delivering an online Computer Aided Dispatch (CAD) solution to integrate all emergency services operating within the Sovereign Base Areas (SBAs) on the island of Cyprus, including fire, police, ambulance, and customs & immigration.

The service must be fully operational and effective for use within Cyprus, supporting the unique requirements of the SBAs.

The CAD solutions must enable real-time coordination, communication and situational awareness for UK SBA emergency services. It should provide a unified platform for dispatch, tracking and communication across all blue light agencies, including SBA Customs & Immigration.

FUNCTIONAL REQUIREMENTS

The supplier must provide a solution that meets the following capabilities:

1. A unified dashboard that enables real-time tracking of internet-connected devices (e.g. smartphones and tablets) across all emergency services. The dashboard must identify which service assets are assigned to.

2. A mobile application compatible with Android and iOS, deployable across staff and mobile resources. The application must support communication, location tracking and operational commands. It should also enable audio communication and integrate with body-camera or video equipment to enhance functionality.

3. instant on-screen features, such as:

- live video streaming from a caller's device without requiring an app download

- location data such as GPS for missing persons

- Secure management of media attachments via SMS

- Real-time text chat with multi-language translation

- Delivery of operational commands through messaging and through audio

- Audio communication alongside body-camera or video support.

4. Simple onboarding and setup, including bulk user creation for all services and integration with Microsoft Azure Active Directory for Single Sign-On (SSO)

5. Training options for key users and administrators, delivered remotely or face-to-face/

6. API integration through RESTful API for data exchange, analytics dashboards, and triggering CAD functionality.

7. Integration with drones and third-party devices, supporting RTMP streaming in up to 4K UHD quality, accessible via the CAD dashboard and mobile app.

8. Support and maintenance, providing at least remote assistance via telephone and email.

NON-FUNCTIONAL REQUIREMENTS

The supplier's solution must provide:

1. Secure cloud storage that will be hosted in the UK, with provision of a minimum capacity of 0.5 TB and three-way replication for data protection.

2. Full compliance with the Ministry of Defence (MOD) security standards and the GDPR.

3. High availability and built-in resilience to ensure continuity of critical operations, prevent data loss, and maintain service through multi-server connectivity.

ADITIONAL DATA & SERVICE LIMITS

The solution must include:

1. Provision for at least 250 high-priority SMS messages per month.

2. Support for one concurrent RTMP video stream per agency at any given time.

3. A minimum of 0.5 TB of secure, replicated cloud storage hosted in UK data centres.

COMPLIANCE

The solution must meet the following information security and data protection standards:

1. Adherence to Ministry of Defence (MOD) information assurance requirements and protective marking policies.

2. Full compliance with the General Data Protection Regulation (GDPR) for handling personal and sensitive data.

3. Certification or compliance with ISO 27001, the international standard for Information Security Management, covering data protection and risk management (or a demonstrably equivalent standard).