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Find a TenderRef 012169-2026

BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

WWestminster City Council logo
Contracting authorityWestminster City Council
Complete
Published11 Feb 2026
LocationLondon, UKI32, United Kingdom

Description

Westminster City Council has awarded the contract to deliver a Customer Diagnostic.

Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

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