Wilson's School ICT Managed Service

This procurement includes (but may not be limited to) the items listed below:

A core managed service, management of all ICT against an agreed SLA

A Service Desk, available 52 weeks a year including out of hours access and emergency support

Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements

Strategic advice and direction to the School's leaders regarding ICT policy, procedures and best practice

Responsibility for design, specification, installation, and management of all ICT infrastructure

Supply of goods and services based on an agreed Best Value approach

Management of 3rd parties where relevant to the ICT support

Relevant monitoring, management, patching

Regular performance reporting

Access to the highest quality digital training materials to support in-house delivery

Advice on the impact of policy updates on the ICT solution and support

There is an expectation that the provider will support and/or drive innovation, particularly around AI and environmental sustainability.

Maintain technical documentation

Maintain operational documentation, for example inventory management and risk registers

Collective partnership targets aligned to the School's objectives

In School support for the integration and upgrade of the connectivity, communications and security infrastructure as required

Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service.