Electronic Payment and Income Systems

Plymouth Community Homes (PCH) currently provides payment systems to customers with a well known product suite.

Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available. Initial early engagement with suppliers may be followed by a virtual demonstration to stakeholders from the wider user group.

The high-level requirements are split across 4 main areas, listed below. PCH are interested to hear of any developments within each area over the last 5 years, that could provide benefit to PCH and our customers

1) Card Payments: PCI Compliant in person, automated and agent handled payments, in person mobile payments and online payments.

2) Direct Debits: Direct debit collections over multiple collection days/periods. Direct debit payment confirmation/failure of Friday collections is required on Saturday to ensure the accurate calculation or rent balances within our Housing Management system.

3) Post Office and Paypoint Systems: Provision for customers to make payments via barcodes or payment cards. Options around provision of cards for these customers or alternatives.

4) Income Management System: Ability to centrally view and process all payments, including payments received outside of the supplier product suite. The system must provide the ability to export to PCH back-office systems, including the NEC Housing Management System and Open Accounts finance system.

Innovative offerings for other complimentary services or substitute methods of delivery are welcome.

The existing contract expires in November 2026 and we are looking to enter into a 4 + 2 year contract at an estimated value of £1.2 million