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Find a TenderRef 032056-2025
Conversational Platform
D
Contracting authorityDepartment for Work and PensionsContract value£9,000,000
Published12 Jun 2025
LocationLondon, UKI32, United Kingdom
Description
Conversational Platform is a Natural Language Call Steering (NLCS) solution which aims to guide the caller to the right agent first time thereby improving the customer experience and reducing the average call handling time. The solution is integrated into the DWP contact centre platform.
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