Community Hearing Aids service 2025 RFI

NHS Sussex is seeking information regarding the provision of community hearing aids services in Sussex, having taken the decision to maintain the multi-provider model.

It is anticipated that the new service will be procured via a standard NHS contract with a contract duration of initially seven years plus the option to extend by a further three years, commencing 1 April 2026 with the aim of ensuring individuals with hearing impairments have access to a high-quality, efficient community hearing aids service that is delivered near their homes, with short waiting times and a high level of responsiveness to the needs of local communities.

An RFI questionnaire is available at: https://atamis-1928.my.salesforce-sites.com/?searchtype=Projects

The purpose of the RFI Questionnaire is to gauge market interest, feedback via the RFI response form and provide the ICB with valuable information to help update and improve the current service specification.

We request you complete your response and return it via our E-Tendering Portal no later than midday on Friday 2 May 2025.

In addition to this RFI, NHS Sussex will be conducting a Provider Engagement event from 10-11am on Monday 28 April 2025. Within that event we will talk through the main proposed changes and the session will include an opportunity for providers to ask questions of the commissioners. The event will take place via MS Teams. In order to book your place, please complete and return Section 2 of this document (market engagement questionnaire) and include the names, roles and contact details of persons in your organisation who you would like to be invited via https://healthfamily.force.com/s/Welcome by no later than Thursday 24 April 2025 at 12pm (Noon).