Lewisham High Intensity User Service

This is a prior information notice of an upcoming procurement for the Lewisham High Intensity User service to be delivered under an NHS Standard contract arrangement.

South East London Integrated Care Board (NHS South East London) will soon be undertaking a procurement process to select a service provider to deliver a High intensity User (HIU) Service that will provide high quality, collaborative multidisciplinary support for patients that are high users of urgent care services.

The SEL ICB is currently developing the draft service requirements which is being informed by service user and stakeholder feedback. SEL ICB wish to request market feedback from potentially interested providers to inform the upcoming procurement process.

The service contributes to the delivery of the NHS Long Term plan by reducing demand in Urgent and Emergency Care and aims to deliver positive outcomes and benefits for both patients and the health care system.

Contract Duration

The contract will have an initial term of 3 years (36 months), followed by an optional extension of 2 years (24 months) at the discretion of the commissioner. If all available extension is taken up in full the contract will have a maximum duration of 5 years (60 months).

Contract value

The indicative contract value is approximately £170k per annum equating to a maximum contract value of £850k (£510k + £340k).

In order to assist the Commissioners with testing its assumptions and proposed service requirements, a market engagement questionnaire (MEQ) has been published to explore the market's feedback on the following areas:

• Outline of service requirements and KPI's

• timescales for procurement and mobilisation of the new contract

• proposed contract duration and financial model.

Although, this pre-market engagement does not form any part of the formal procurement process, it will inform how the new service is commissioned. Information gained from this exercise will be used to inform the final service specification and expected outcomes from the procurement process.

Interested organisations are asked to submit responses to the Market Engagement questionnaire using the Microsoft Forms LINK - https://forms.office.com/e/Tv73YkPDim

Deadline for completion - Please complete this MEQ by no later than 12:00 noon Friday 19 May 2023.