Debt Resolution Services

Crown Commercial Service intends to put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies.

Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm’s length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities.

This Framework Agreement will replace the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It will be for delivery primarily within the United Kingdom, with some limited requirements overseas.

The key core services will include:

• debt prevention services,

• managed debt collection services (managing multiple collection agencies),

• debt collection agency services (including International Collections),

• enforcement/warrant recovery services,

• debt analytics (including open-banking and complimentary data and analytics),

• data aggregation and analysis services,

• debt analytics/solutions software and integration,

• spend recovery analysis,

• debt business process outsourcing,

• fraud and error prevention and analysis,

• debt advice and guidance services.

Further details can be found in Framework Agreement Schedule 1.