Website Design, Development and Hosting Services

Horley Town Council invites quotes from suitably qualified suppliers for website design, development, hosting and maintenance services.

REQUIREMENTS:

We require a comprehensive website solution meeting all statutory requirements for local government, including:

- Full WCAG 2.2 Level AA accessibility compliance from launch

- Compliance with Local Government Transparency Code 2015

- Support for Assertion 10 audit requirements for digital and data compliance

- Modern, mobile-responsive design with intuitive CMS

- Secure hosting with SSL, backups and disaster recovery

- Multiple user licences for content management

- SEO optimisation and social media integration

- Events calendar and booking system

- News section and photo galleries

- Document library with version control

- Committee and councillor information pages

- Online consultation and engagement tools

- Resident reporting tools for local service issues (highways, fly-tipping, etc.)

- Forms for council services and applications

- Venue hire booking system

- Contact forms (GDPR compliant)

- Newsletter subscription functionality

- Mapping for local amenities

- Portal links to planning authority and online meetings (Webex)

- Migration of existing website content with URL redirects

- Comprehensive staff training on CMS

- User manuals and video tutorials

ONGOING SUPPORT:

- Regular software updates and security patches

- Continuous performance monitoring

- Technical support during business hours

- Annual accessibility compliance review (included in core service)

- Maintenance of WCAG 2.2 AA compliance

- Regular backups

- Website analytics and usage reporting

- Proactive notification of legislative/regulatory changes

ESSENTIAL CRITERIA:

Suppliers must demonstrate:

- Minimum 3 years' experience with town and parish council websites in England

- Portfolio of at least 5 current websites meeting WCAG 2.2 AA standards

- Detailed knowledge of Local Government Transparency Code 2015 and Assertion 10 requirements

- Proven technical capability for accessible website delivery

- Adequate support infrastructure

- Financial stability and appropriate insurance

CONTRACT: Initial 2-year period with performance monitoring through quarterly reviews.

Full specification available at: https://www.horleysurrey-tc.gov.uk/news/article/1544

SUBMISSION: Quotes by email to info@horleysurrey-tc.gov.uk by Friday 27 February 2026 at 12:00 noon.