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Understanding customer experience of parcel deliveries

O

OFCOM

Complete
Services
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Contract Value

£70,680

Estimated value

Published

22 Jun 2026

Notice live

Submission Deadline

20 Mar 202612:00

Deadline passed

Contract Duration

4 months

Estimated term

Description

Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operato

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